Patrons must report lost or stolen cards to the library to avoid being held responsible for materials checked out on their cards after the loss or theft is reported. If a patron reports a card lost or stolen, they must present ID in accordance with policy to be issued a new card.
A resident patron of the Longview Public Library may have up to 40 items on his/her individual card at any given time. A non-resident may have up to 60 items on a family card because there is more than one person checking out materials.
The lending period is three (3) weeks on most items. Special limits apply to High Demand items. Items checked out must be returned or renewed by the due date.
High Demand books check out for 10 days and are not renewable. You may check out 2 High Demand books at a time.
High Demand DVDs check out for 3 days and are not renewable.
Current issues of magazines (in clear plastic binders) do not check out; however, back issues of these magazines are located under the shelf behind the current issues, and may be checked out for 3 weeks.
Any Longview Library cardholder may check out DVDs. There are no longer age restrictions, and a youth card may be used to borrow these materials. As with all other library materials, the staff is not responsible for monitoring what a cardholder checks out.
If you, as parent or guardian, do not want your child to be able to check out DVDs, you must let library staff know so that we can place a block on the young person's card. This will prevent all DVDs--adult and juvenile--from being checked out on the blocked card.
Items may be renewed up to 4 times if no one else is waiting for them. Items on hold for someone else cannot be renewed and must be returned by their due dates.
Most items (except High Demand books and DVDs) may be renewed four times if no one else has placed a "hold" on them.
* To renew materials over the phone, please call: 360.442.5300. Have your library card number ready so that we may access your account.
* To renew materials yourself online, go to your account in our library catalog. Be sure to select the titles you wish to renew by checking the box to the left of each one.
Library materials are due back by closing time on their due date. The due date is on the receipt that you are given when you check items out. To check a due date, please call 360.442.5300. You may also check due dates yourself from your account in our library catalog.
Late fines are assessed as follows: High Demand books/Movies: $1.00 per day
If your fines are above $10, a payment is required to bring the amount down to or below $10 in order to check out materials. If a patron's library card has expired, all fines must be paid before the card can be renewed and used to check items out.
Any item that is not returned within sixty days of its due date will be declared "lost" and the patron's account will be charged. Patrons have sixty days to return "lost" material for no penalty, or pay the charged price.
After an item has been declared "lost" for sixty days the library may no longer accept the return of that item, and the price of the item must be paid in full.If a patron pays for a "lost" item, but is able to return it within the sixty days of being declared "lost", they will be reimbursed within ninety days, with the exception of the $5/item restocking fee.
How long will an item stay on my record after I return it?
You may return items at either desk or use the outside book return, located on the Maple Street side of the building. Please be aware that returning items to a return box does not remove them from your account immediately. This includes Lost material. Staff must process the item in order for it to be removed from your list of checkouts and library return schedules vary.
If you return items that are missing a part, they won't be checked in until you return the missing piece.
What do I do if something is lost or damaged?
Lost and damaged items should be reported to the library as quickly as possible. Lost material charges are based on the cost of replacing the item and for processing the material for circulation when it is replaced. Charges for damaged items are assessed based on the nature of the damage and whether or not the material can be mended and put back into circulation.
The library urges patrons to handle materials carefully and return them on time. A library patron is responsible for any material that is checked out on his/her card and should not loan their card to others. Special care needs to be given to certain types of materials--e.g., music CDs should not be returned in the drop box, as their cases are very fragile and easily broken
It is important to keep DVDs and CDs in their containers when not in use. A frequent problem for the library involves media items returned in the wrong case or without the inserts. Help the library preserve materials so others can use them. Help keep library costs down by returning materials on time and in the condition in which you received them.
Note: If you discover an item is damaged after you have checked it out, please notify the library immediately. Do not wait until you return the material.
If you have paid for a lost item, and then find the item, you may ask for a refund within ninety days. The refund will be in the form of a check from the City of Longview, and it will take a little while to process.
Holds may be placed on items online, over the phone (360.442.5300), or in person. Please allow 24 hours for items which are currently checked in to be placed on the holds shelf. You will be notified that your item is ready by phone or by email, depending on your preference. We encourage email notification.
When an item is "on hold" it can only be checked out at the Main Floor Desk. Items placed on hold will be held for seven days; high demand DVDs will be held for three days. If holds are not picked up within that time, they will be placed back into circulation. High Demand books cannot be reserved.
The PIN number associated with your library card are the last 4 digits of your phone number. To verify or change your PIN number, call: 360.442.5300. Please have your library card number available when you call, so that we may access your record over the phone.